Voice AI

Customers don't always want to type. They shouldn't have to.

For many customers in Nigeria, a voice note is the fastest way to ask a business something. Sabimee is designed for four ways of talking. Available today: Text → Text. Rolling out: Speech → Text and Text → Speech. Coming soon: Speech → Speech.

Illustration: a customer in a fila sending a voice note from a phone.
Status: Rolling outCustomer voice notes (Speech → Text)

Four ways to talk

Text or speech in. Text or speech out.

The customer chooses how to talk. Sabimee answers from the same business knowledge whichever mode they use, so the answer is the same whether it's typed or spoken.

Status: Available

Customer types, Sabimee replies in text: Text → Text

A customer types. Sabimee replies in writing.

“How much is a cleaning?” → a clear, priced answer from your list.

Status: Rolling out

Customer speaks, Sabimee replies in text: Speech → Text

A customer sends a voice note. Sabimee understands it and replies in writing.

A voice note asking what a cleaning costs → a written answer from your price list.

Status: Rolling out

Customer types, Sabimee replies in speech: Text → Speech

A customer types. Sabimee replies with a voice note.

A typed question → a spoken answer the customer can play hands-free.

Status: Available
Working in Sabimee today.
Status: Rolling out
Being introduced in stages. Ask us about availability for your business.
Status: Coming soon
Part of the Sabimee roadmap, not yet available.

A real business moment

“Do you have an appointment available tomorrow?”

The same request, answered in the customer's preferred way. Example for illustration.

Typed

Status: Available

Customer:I want to know if you have an appointment available tomorrow.

Sabimee:We're open tomorrow from 9:00 to 5:00. What time would you like? I'll check that it's free and send your request to the clinic to confirm.

Spoken

Status: Coming soon
Customer voice note:

Voice note, 0:05. Transcript:“I want to know if you have an appointment available tomorrow.”

Sabimee voice reply:

Voice note, 0:11. Transcript:“We're open tomorrow from 9:00 to 5:00. What time would you like? I'll check that it's free and send your request to the clinic to confirm.”

Either way, Sabimee checks the business's opening hours and existing bookings, and the business confirms the appointment.

Why voice matters for your business

  • Many customers find a voice note quicker and easier than typing.
  • Customers who are driving, working or busy with their hands can send a voice note instead of typing.
  • Customers who are more comfortable speaking than writing shouldn't be left out.
  • Spoken answers come from the same approved business information as written ones, so customers hear the same prices and policies.

Voice is being introduced in stages. The labels on this page show what is available today and what is on the way, and we update them as each mode launches. Ask us about voice for your business.

Ready for customers who'd rather talk?

Start with WhatsApp text today, and be first in line as voice rolls out for your business.